Internal Affairs

 

 

A Citizen's Guide To:   Commending Officers   Inquiring About Policies   Filing Complaints

 

 

As a community-oriented law enforcement agency, the Greenville Police Department strives to make your contact with the department professional and informative in every way.  In order to be responsive to the needs of our community, we must encourage citizen input.  The Greenville Police Department takes citizen compliments, questions, and concerns seriously. Your constructive comments about our service, good or bad, will help us achieve our goal of providing the highest quality service possible.

 

 

Commending an Employee

When you want to say thank you for a job well done by a Greenville Police employee, you can visit or call the department during regular business hours and ask to speak to the Office of the Chief of Police, or write us a letter anytime.  When saying thanks, try to remember the name of the police officer or other employee, and the circumstances of how you were helped. The incident will be reviewed and the police officer could receive a Letter of Commendation or an award through the Greenville Police Department Awards Program.

 

 

Inquiring About Policies

You may at anytime inquire into the policies and procedures of the Greenville Police Department. The policies and procedures are in writing, on record, and kept up to date.  Therefore should any questions arise about any incident, the guidelines for conduct and standard operating procedure are on file.  Whether you would like to file a formal complaint or you are just curious about how an incident was handled, you may always seek clarity on the Department’s policies. 

 

 

Registering a Complaint

We encourage you to inform us when you have had an unprofessional experience resulting from improper police officer conduct or employee misconduct.

 

The Internal Affairs Section of the Professional Standards Division is responsible for coordinating investigations related to police officer or employee misconduct.  When you register a concern or complaint with the department, you will get a written response to acknowledge the receipt of your complaint.  The complaint will be investigated within forty-five days and you will be notified when the investigation is concluded.  During the investigation you may be asked to participate in an interview to determine the facts of the complaint.

 

The police department requests that you register complaints in person if possible.  If you are not able to come to the department, you may call and ask to speak to the On-Duty Supervisor.   The supervisor will record your concerns and forward them to the Internal Affairs Section for a complete investigation.

 

When registering a complaint against a department employee, it is helpful if you remember the name of the police officer or employee involved, but not always necessary.  The date and approximate time of the incident, the specific circumstances of the incident, and other pertinent information should be provided.

 

All information and evidence is thoroughly reviewed to determine if the employee’s actions violated a law or departmental rule or procedure.

 

 

Responsibility – Yours and Ours

The Greenville Police Department is proud to serve you.  Your input is valuable to us. We view all complaints against employees very seriously and actively pursue investigations into misconduct. For this reason, you must ensure that your complaint is based on facts.  Attempts to unjustly subject a Greenville Police employee to undeserved discipline or slander, or place his/her employment in jeopardy can result in criminal charges or civil liability. 

 

 

 

 

Greenville Police Department 500 South Greene Street Greenville, NC 27835 (252) 329-4317