“The mission of Greenville Fire-Rescue is to educate, protect, and serve our community. We enhance our community by providing timely fire fighting, emergency medical care, rescue, and life safety services through an exceptionally skilled and knowledgeable team of professionals."
Greenville Fire-Rescue takes great pride in serving our many customer bases. At times, we serve the community through education, sometimes through simply lending a helping hand, and other times through enforcement of codes. One service that we are extremely proud to provide is our emergency response services for either fire or medical emergencies.
Our goal is to help people through what is often one of the worst days of their lives. We are made up of 158 proud men and women spread across three individual work shifts who each work 24-hour shifts. 42 professionals, who stand ready to serve you, 24 hours a day, 365 days a year, operate each shift. We have the support of eleven support staff positions that assist. We serve the community through six neighborhood based fire-rescue stations. Being spread out through the city allows us to maintain a response time on average of 7 minutes.
Our personnel train almost on a daily basis in order to maintain current skills and to acquire new ones. Much of the training is provided locally and includes a mix of both hands on type training and academic classroom training. We work with the North Carolina Department of Insurance Fire and Rescue Division, North Carolina Office of Emergency Medical Services, the North Carolina Division of Emergency Management, and the National Emergency Training Center to provide much of our more advanced training. While the amount of training for each individual is significant, we accept that no amount of training can take the place of good service.
We take a great deal of pride in our service commitments and operate under the premise that "people will only care about how much you know, when they know about how much you care". We have a four-story drill tower that contains facilities to conduct live fire training evolutions using liquid propane gas. The complex may be used by many of our surrounding departments to help them maintain their skills.
Greenville Fire-Rescue is the proud home to North Carolina Urban Search and Rescue Task Force #10. This team is funded by the state, and has 51 team members from Greenville Fire-Rescue. The team has a large amount of equipment and expertise in the specialized areas of building collapse and other technical rescue incidents. The team stands ready to be deployed at a moment's notice to assist anyplace within the state.
The Greenville Fire/Rescue Department will strive to:
- enhance our status as the state's model for providing quality services in response to fire and medical emergencies, fire and injury prevention services, and life safety; and
- provide excellent services to prevent or mitigate emergencies with appropriately equipped, educated, and highly trained personnel; and
- be proactive in meeting the needs of the community by identifying and implementing cost effective programs and interventions; and
- be dedicated and compassionate professionals who recognize our greatest strength lies in our team approach.